Returns & Exchanges

We want you to be completely satisfied with your Pepa London purchase, which is why we offer a 28-day return period for all unworn items in their original packaging. Please note that items must have all tags attached and be in a resalable condition to qualify for a full refund.

Return Process

• 1.
  Register Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Items

  Carefully place the garments in their original packaging, ensuring all designer tags and labels remain intact.

• 3.
  Ship the Package

  Generate your shipping label through the portal and drop off your package at any authorized collection point or post office.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, your refund will be processed to your original payment method within 10 business days.